Cancellation and Refund Policy
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Cancellation & Refund Policy
At DOCUASSIST, we are committed to providing high-quality document preparation
services to assist with student loan forgiveness applications through the Department of
Education. We strive to maintain transparency and fairness in all our dealings, including our
cancellation and refund policies.
Free Cancellation Policy
You may cancel our services at any time—no questions asked.
- Cancellations are 100% free.
- There are no cancellation fees, regardless of when you decide to cancel.
- You can cancel your service by contacting us via email or phone, as listed on our website.
Refund Policy
We offer a 100% Money-Back Guarantee under the following conditions:
- A full refund will be issued if no work has been performed on your file.
- A full refund will also be issued if services were not provided as described or not initiated.
- If any portion of the work has been completed (e.g., document gathering, application preparation, or submission), a partial refund may be considered, based on the stage of service completed.
How to Request a Refund
To request a cancellation or refund:
- 1. Contact our customer support team at [info@docu-assist.com] or call us at [ 1(206)207-4008].
- Provide your full name, contact details, and reference number (if applicable).
- Our team will review your request and respond within 3-5 business days.